Cancellation & Refund Policy

No cancellations and refunds are entertained.
If you need to convey a change in address or contact info after you've placed the order, write to us at support@boofootel.com.
We can accommodate these changes only within 12 hours of you placing an order, or before your order has been shipped (whichever is early).
Once the order has been shipped these changes unfortunately cannot be accommodated for.

 

Return Policy

1. Our products once opened/used cannot be repackaged or resold due to the seal being broken. To keep things safe for our customers, we do not accept returns.
2. Returns will only be accepted for products that have been physically damaged in transit or products that have physical defects (broken bottles etc.) or if the incorrect product been shipped. An email with photos of the damaged/incorrect product should be sent on support@boofootel.com within 24 hours from receiving the order, in order for us to accept the request. The damage occurred to products in transit should be evident in the photos, and acceptance of the same is subject to final approval. If you fail to send in these photos within 24 hours, we unfortunately cannot entertain any damage complaints. Acceptable returns have to be returned back in proper condition in the box that they came in, and properly wrapped in safety packaging that it was shipped in.
3. Returns will not be accepted if the product has been used / opened / tried and/or the serial number has been tampered with. On receipt of the returned product, Boofootel will proceed to inspect the same and validate the claim.
4. Once approved as an eligible return, a replacement will be issued, as per the customer’s preference. If the product is found to be ineligible for return, the product will be couriered back to you.