Orders & Shipping

Once your order has been placed, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm dispatch and therefore acceptance of the order.

Dispatch of all the product(s) ordered, may or may not happen at the same time. We dispatch most orders within 2-3 business days (excluding Sundays and public holidays).

Orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 2-7 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms.

Our delivery partners will bring the package to you as early as possible. In case, they are unable to reach the provided address or at a suitable time, they will contact you to resolve the issue.

There are no shipping charges on all orders.

Boofootel has not started international shipping at the moment.

Damages

Boofootel is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

How are the items packaged?

We package every individual product in secondary packaging box, which is then placed in a shipping box with fillers. We currently use bubble-wrap on some boxes (which are extra fragile) but are making efforts to move away from single use plastic fillers. All information about our product, including complete ingredient list is printed on the outer packaging, plus our website has additional information as well.

Estimated Delivery Time: 

The estimated delivery time would be within 3 to 7 business days of shipping (business days exclude Sundays and other holidays). 

The delivery date displayed while placing the order i.e. on the Product Details, Cart, Checkout and Order Confirmation page and in the order confirmation email are tentative. It may change once the order is shipped. Post shipment of the order, an Estimated Delivery Date will be conveyed to you which will help you to keep a track of the shipment status of your order.

Boofootel ensures to provide a delightful customer experience by delivering the products as per the Estimated Delivery Date communicated as above, however, at times there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistics challenges beyond our control for which Boofootel is not liable and would request its users to cooperate. Also, Boofootel reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual delivery time or the shipment is physically untraceable and refund the amount paid for cancelled product(s) to the customer.

How can you track your order? 

Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.

Address Change:

You can change the delivery address of your order only if the order is in Confirmed or Pending status and none of the item(s) purchased in the order are shipped. However, if there are any variations in the charges/taxes (if any) applied for the original delivery address used while placing the order v/s the delivery address to be updated, the request for updating the delivery address might not be accepted.

Does Boofootel ship outside India?

We are working on starting international delivery to many other countries, so stay tuned!